Privacy policy

Who this covers

Merchants who install the app, and shoppers who buy from those merchants' stores.

For shoppers' information the merchant decides how it is used, and we handle it only to run the app for that merchant. In the words of privacy law, the merchant is the controller of that information and we are its processor, which some laws call a service provider.

What the app keeps about a store

• The store's myshopify.com address and its Shopify shop ID.
• The access token Shopify issues when the app is installed, which lets the app work with the store.
• The store's plan in the app, the dates of its trial and billing period, and the store's time zone.

Shopify handles all payments for the app. We do not see card or bank details.

The delivery and pickup rules and the wording a merchant sets are saved in the store's own data in Shopify, not in our database.

What the app keeps about orders

While the app is installed, it keeps this about the store's orders:

• the order's Shopify ID and order number, for example #1001
• whether the order is for delivery, pickup or shipping, and the date and time slot the shopper chose
• the products on the order: title, variant and quantity
• when the order was created and last changed, and whether it was cancelled or is a test order

This is used to show the merchant each day's orders, to count how many orders a day or a time slot has taken, and to count scheduled orders against the plan's monthly limit.

The app also writes the chosen date onto the order in Shopify, as tags and order details, so the merchant sees it there.

What the app does not collect

The app does not store customer names, email addresses, phone numbers, or delivery or billing addresses, and it has not asked Shopify for access to them.

It does not collect payment details. It does not follow shoppers from page to page, build profiles of them or use information for advertising. We do not sell information and we do not share it for marketing.

In the shopper's browser

The date picker runs inside the store's theme. The shopper's choice is saved to the cart in Shopify, and it is checked again at checkout.

The app sets no cookies. It keeps one short note in the browser's session storage, for up to five minutes, to remember that it sent the shopper from the cart drawer to the cart page. The note holds a time and nothing else, and it stays in the browser.

Where it is kept and who else handles it

The app runs on Cloudflare, which hosts it and its database for us, and on Shopify. Cloudflare may process information outside Canada, including in the United States. Cloudflare keeps short-lived technical logs of requests to the app.

We use no other companies to handle this information. We disclose information only when the law requires it.

How long it is kept

A store's own details are kept while the app is installed.

An order's record is deleted 90 days after the order's delivery, pickup or shipping date. An order with no date is deleted 90 days after it was placed. Monthly totals of scheduled orders, which are counts only, are kept while the app is installed.

When a merchant uninstalls the app, the access token is deleted at once. Shopify tells the app to erase the store's data 48 hours after the uninstall, and the app then deletes everything it holds for that store, unless the merchant has installed the app again by then.

When Shopify tells the app to erase a customer's data, the app clears what it holds for that customer's orders and keeps only the order IDs, so those orders are not recorded again.

Your choices and rights

Merchants can see and change their settings in the app at any time, and can remove the app to have their store's data deleted.

Shoppers who want to see, correct or delete their information should ask the store they bought from. The store can pass the request to us through Shopify.

Depending on where you live, the law may give you rights to see, correct or delete your personal information, or to object to how it is used. To use those rights, or to complain about how we handle information, write to support@altitudeventures.ca. You can also contact the privacy regulator where you live.

How it is protected

Information travels over encrypted connections. The app checks the signature on every message from Shopify before acting on it. Access to the database is limited to the people at our company who run the app.

Changes to this policy

When this policy changes, the new version is posted on this page with a new date at the top.

Contact

Altitude Software Labs Ltd., Vancouver, British Columbia, Canada. Email: support@altitudeventures.ca